Response Protocol
Contact Us
Whether you need a new installation, a system upgrade, routine servicing, or an emergency call-out — we're here to help.
Get In Touch
Let's Talk
Phone
0161 987 4226Coverage
Nationwide, UK — based in Stockport
Response
24/7 emergency call-out available
Emergency?
Got an urgent fire safety or security fault? Toggle emergency response on the form and we'll prioritise your enquiry.
How It Works
From enquiry to handover.
Every job starts with understanding the site, so the process below is the same whether you're booking a routine service or reporting an urgent fault.
Enquiry Reviewed
We read every enquiry and get back to you personally — usually the same working day, sooner if it's flagged as an emergency.
Site Visit & Quote
For new installs and larger jobs, we'll usually visit the site first, so the quote reflects what's actually there rather than a guess over the phone.
Installation & Handover
Work is carried out to the relevant British Standard for the system, with full documentation — drawings, certification and O&M information — handed over on completion.
Where We Work
Based in Stockport, covering the UK.
Viaduct Fire Ltd is based in Heaton Chapel, Stockport, and works across Stockport, Manchester, Greater Manchester, Cheshire and the Peak District as a core patch — with fire alarm, CCTV and intruder alarm installations also carried out nationwide for multi-site clients.